FAQ's

Registration & My Account

How do I register on AccessWorld.in

To register on accessworld.in, simply follow the steps below.

To register from the homepage:

Click on ‘Sign-in’ next to the cart. As a first time user, you will need to Sign Up.
You can Sign-up/Login by entering your:

  • Contact Number
  • Email ID
  • Social media profile

Verify the details via the OTP sent to your registered mobile number.
Click on ‘Continue’ to finish your registration/sign-in.

Can I change my email id or mobile number
Unfortunately, your Email ID or mobile number once registered cannot be changed. However, you can create a new account with your new contact number or Email ID.
How do I change/ reset my password

If you want to update your password:

  • Login using your registered mobile number.
  • In the ‘My Profile’ section, you will find an edit button in the password box.
  • Enter your current (old) password and the new password. Click on ‘Save Changes’.

In case you have forgotten your password:

While on the login page, choose to login via password and then click on ‘Forgot Password’. Since the registered mobile number is available, you will now receive an OTP. Enter the OTP and click on ‘Continue’. You will be redirected to a password reset screen. Once you have set a new password, click on ‘Submit’.

Can I buy multiple products at once?
Yes, you can order multiple products at once. Simply add the products you wish to purchase to your shopping cart.

Orders:

How do I know that my order is confirmed?

As soon as you place an order:

  • You will be redirected to the order confirmation page on our website.
  • You will also receive an Order Confirmation email on your registered e-mail address and an order confirmation SMS with the details of your order.
Can I order multiple Units of the same product?
Yes, you can order multiple units of a single item availability of stock at the time of placing the order.
When will my order be delivered?
The time taken for delivery depends on the mode of delivery. The general timelines are as follows:

Standard Delivery – 7 working days from the order date

I have not received my order. What should I do?

To track your order, simply follow the steps below.
Step 1: Sign-in into your account on AccessWorld.in
Step 2: After logging in, click on ‘My Orders’
Step 3: Go to the order you want to track and click on ‘Track Your Order’

I missed the delivery of my product. What should I do?

In case you have missed your delivery, we usually try to deliver your product on the next working day. Our delivery personnel will try to get in touch with you to ensure that your order can be delivered as soon as possible.
In case you still fail to receive an order, feel free to connect with our Customer Support team.

Can I pay with my card on delivery?
This facility depends on the logistics company that provides the delivery service for your order.

Delivery

How will the delivery be done?

All the orders will be delivered through Supply Chain or through reputed courier service providers like Blue Dart, Delhivery, Ecom Express, Xpressbees, Shadowfax etc.

Are there any shipping charges?

We offer FREE SHIPPING for all our products.
Octroi charges, wherever applicable, shall be borne by the Company and not by the Customer.

What if my billing and shipping address is different?
All products will be dispatched to the shipping address provided at the time of checkout.

Order Cancellation and Returns

If I’m not satisfied with my product can I return or cancel the order?
Yes, you can cancel your order unless it is already delivered to you.
Can I replace a purchased item

Yes, you can get your order replaced if the purchased product fails to meet your expectations or you receive it in a damaged/not working condition.

What if my billing and shipping address is different?
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