Terms and Conditions

Last updated: 14 September 2026

This document is an electronic record under the Information Technology Act, 2000 and the rules made under it, and is published in accordance with Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. It does not require a physical or digital signature.

These Terms and Conditions (“Terms”) govern your access to and use of www.accessworld.in, our WhatsApp assistant “Arch” (+91 84240 40700) and any purchase you make through them (together, the “Platform”). The Platform is owned and operated by Access (“Access World”, “we”, “us”), an Indian business with its operational office at 238 NM Joshi Marg, 2nd Floor, Pragati Industrial Estate, Lower Parel (E), Mumbai 400011 and its retail Experience Store at G15, Ground Floor, Grand Zone, Phoenix Palladium, Lower Parel, Mumbai 400013. Access World is a retailer selling its own inventory; it is not a marketplace and does not host third-party sellers.

The Shipping & Delivery Policy, Returns & Warranty Policy and Privacy Policy form part of these Terms. If there is a conflict, the more specific policy prevails for its subject matter.

1. Acceptance of these Terms

By browsing the Platform, creating an account, placing an order, making a payment, or accepting delivery of a product, you confirm that you have read, understood and agree to be bound by these Terms and the policies referred to above, as in force on the date of your order. If you do not agree, do not use the Platform or place an order.
You confirm that you are at least 18 years of age and competent to contract under the Indian Contract Act, 1872, and that the information you give us is true, complete and current. Where you order on behalf of another person or a business, you confirm you are authorised to bind them.
We may update these Terms at any time by publishing the revised version with a new “Last updated” date. The version in force when you place an order governs that order.

2. Products, genuineness and condition

Every product we sell is genuine, brand-new and unused, sourced from the brand or its authorised Indian distributor, and supplied in the manufacturer’s original sealed packaging with a GST invoice from Access World. Warranty terms differ by product. Where a warranty applies it is the manufacturer’s or authorised importer’s warranty, and its duration is stated on the product page. Some products are sold without any warranty; this is clearly marked on the product page before you buy, and those products are supported only for transit damage, wrong item or dead-on-arrival claims under section 7.
Product pages display the MRP (inclusive of all taxes), net quantity, country of origin, manufacturer/importer details, warranty and delivery information as required by the Legal Metrology (Packaged Commodities) Rules, 2011 and the Consumer Protection (E-Commerce) Rules, 2020 (as amended). Where a discount is shown, the previous price is the reference price for that item.
Images are for representation. Colour rendering can vary between screens, and minor differences in packaging, accessories or regional variants may occur where the manufacturer changes them. This does not make the product defective.
Product descriptions summarise the manufacturer’s specifications. For medical, fitness, hearing, sleep or wellness devices, the product is not a substitute for professional medical advice; please read the manufacturer’s instructions and warnings before use and stop using the product if you experience discomfort.

3. Orders, contract formation and cancellation by us

Your order is an offer to buy. Our order-confirmation e-mail is an acknowledgement, not an acceptance. A binding contract is formed only when we dispatch the product (or notify you that it is ready for pickup). Until then we may decline or cancel an order for any lawful reason, including unavailability of stock with our distributors, a pricing or listing error, failure of verification, suspected fraud, misuse of offers, or a delivery address we cannot serve, and we will refund any amount paid in full.
Pricing errors. Where a product is listed at a price that is clearly erroneous (for example, a missing digit or a price far below the product’s MRP and market price), we may cancel the order and refund you, even after an order confirmation, and we are not obliged to supply at the erroneous price.
Verification. We may contact you to verify the order, address, phone number or payment before dispatch. Orders that cannot be verified within 5 business days may be cancelled and refunded.
Quantity limits and resale. Products are sold for personal or business end-use. We may limit quantities per customer and cancel orders we reasonably believe are placed for unauthorised resale or export.

4. Cancellation by you

You may cancel a prepaid order free of charge at any time before dispatch by writing to us with the order number; the refund is made in full to the original payment method within 7-10 business days of confirmation.
Once dispatched, an order cannot be cancelled. If you no longer want it, do not accept delivery; the parcel will be returned to us and, once received and verified as sealed and unused, we will refund the price less the forward and return shipping costs actually incurred, in line with the Consumer Protection (E-Commerce) Rules. Products sourced specially from a distributor at your request may be refunded net of any non-recoverable procurement cost, which we will state to you before you confirm the order.

5. Prices, payment and chargebacks

All prices are in Indian Rupees and inclusive of GST. Shipping charges, if any, are shown before payment. We may change prices at any time; the price at the time of your order applies.
Payments are processed by GoKwik and Shopify Payments (and by cash on delivery where offered). We never store card details and never ask for OTPs, card numbers or UPI transfers to personal accounts.
Chargebacks. Please contact us first with any payment or delivery concern; we resolve genuine issues promptly. You agree not to initiate a chargeback or payment dispute for an order that has been delivered to the address you provided, was refused or not collected by you, was returned to us for an incorrect address, or is being handled under our Returns & Warranty Policy. Where a chargeback is raised in those circumstances we will contest it with delivery proof (courier scan, OTP, signature or photo), packing and unboxing evidence and our correspondence with you, and we reserve the right to recover the disputed amount, chargeback fees and reasonable costs, to cancel any pending orders, and to refuse future orders from the customer.
Offers and coupons are subject to their stated conditions, cannot be combined unless stated, and may be withdrawn at any time. Misuse of offers (multiple accounts, false referrals, exploitation of a technical error) is grounds for cancellation and recovery of the benefit.

6. Delivery, risk and evidence

Delivery is governed by our Shipping & Delivery Policy. Delivery times are estimates; sourcing from distributors and courier transit are outside our control, and delay does not by itself entitle you to compensation.
Risk and title in the product pass to you when it is delivered to the address you gave, handed to a person at that address, or collected at our store.
Evidence. We record packing videos for high-value orders and retain courier proof of delivery. You must check the outer packaging at delivery, refuse visibly damaged or tampered parcels, and report any damage, shortage or wrong item within 48 hours of delivery with photographs and an unboxing video. Claims without this evidence, or raised later, may be declined.

7. Returns, refunds and warranty

Our Returns & Warranty Policy applies in full. In summary:

We do not accept change-of-mind returns; all sales are final except as stated below or required by law.
Products that are dead on arrival, damaged in transit or not what you ordered are repaired, replaced or refunded at our option, and this right is not excluded by anything in these Terms. A dead-on-arrival claim must be raised within 7 days of delivery and must include the order number, the product serial number, clear photographs of the product, its serial label and the packaging, and a video showing the fault. We assess every claim on this evidence, may require the product to be examined by the brand’s service centre, and decide whether it qualifies. Claims without complete evidence are not processed.
Because they are hygiene-sensitive, in-ear and on-ear headphones, earbuds, personal-care, grooming, oral-care, wearables, massage and recovery devices, bedding, bottles and drinkware are non-returnable once the seal is opened, except for a manufacturing defect confirmed by the brand’s service centre. This is disclosed here and on the product page before you buy.
Personal reactions to a product used as intended (for example fit, comfort, sound signature, noise, heat, smell, headache, skin sensitivity) are not defects and are not grounds for return, unless the brand’s authorised service centre confirms a manufacturing defect. Please consult the manufacturer’s guidance and stop use if you have concerns.
Return process and risk. No product may be sent back without a written Return Authorisation (RMA) from us. Where we approve a return, we will arrange pickup through our courier wherever possible. If you choose to send a product yourself, or send it without an RMA, the product remains at your risk until we receive and sign for it; you must use a tracked and insured courier, retain the receipt, and no refund, replacement or credit is due for a parcel that is lost, delayed or damaged in transit to us. Returned products must be complete, in original packaging with all accessories, and free of damage, marks or usage beyond inspection, failing which we may reject the return or deduct the diminished value.
Where a product carries a warranty, service is provided by the manufacturer or its authorised service network in India under its warranty terms; Access World assists with the claim but does not itself provide a warranty unless the product page says so. Products marked as sold without warranty are not covered for any defect arising after delivery.

8. Product liability

Access World is a seller and not the manufacturer of the products it sells. To the extent permitted by the Consumer Protection Act, 2019, we are not liable for harm caused by a manufacturing defect, design defect, failure to warn, or non-conformity with an express warranty of the manufacturer; those claims lie against the manufacturer or its Indian importer, whose details are on the product page and packaging, and we will assist you in raising them.
We are liable as a seller only where the law says so, for example where we have altered or modified the product, made an express warranty of our own that the product fails to meet, or failed to exercise reasonable care in storage or handling.
You must use products only as intended and in accordance with the manufacturer’s instructions and safety warnings.

9. Use of the Platform and the AI assistant

You may use the Platform only for lawful purposes and must not attempt to gain unauthorised access, scrape data, interfere with its operation, submit false orders or reviews, impersonate another person, or use the Platform to harass our staff.
“Arch” is an automated assistant powered by third-party AI models. Its responses are provided for convenience and may be inaccurate or incomplete. Statements made by Arch about price, stock, delivery dates, specifications or eligibility for a return do not constitute an offer, promise or acceptance by Access World; only our written communications from official channels and these Terms bind us. You can ask to be transferred to a human at any time.
Product reviews are collected through Judge.me and may be moderated for authenticity, relevance and legality.

10. Intellectual property

All content on the Platform, including text, images, videos, design, code and the Access World name and logo, is owned by or licensed to Access World and protected under Indian and international law. Brand names and logos belong to their respective owners and are used to identify genuine products. You may not copy, reproduce or commercially use any content without our written consent.

11. Limitation of liability

To the maximum extent permitted by law, our total liability to you in connection with any order, whether in contract, tort (including negligence) or otherwise, is limited to the amount you paid for that order.
We are not liable for indirect, incidental, special, consequential or punitive loss, including loss of profit, business, data, use, or goodwill, or for inconvenience or distress, arising from delay, unavailability of the Platform, product performance or otherwise.
Nothing in these Terms excludes or limits liability that cannot be excluded under Indian law, including for death or personal injury caused by our negligence, fraud, or the rights of a consumer under the Consumer Protection Act, 2019 that cannot be waived.

12. Indemnity

You agree to indemnify and hold harmless Access World, its proprietors, employees and agents from any claim, loss, liability, cost or expense (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Platform, a false or misleading statement made by you in an order, complaint, review, chargeback or dispute, or your infringement of any third-party right.

13. Fraud caution

Access World sells only through www.accessworld.in, the WhatsApp assistant on +91 84240 40700, its official customer-care numbers listed on the Contact page, and its Experience Store at Phoenix Palladium. We do not operate any mobile app and have not appointed agents or resellers to sell on our behalf on other platforms or social media.
Never share OTPs, card details or UPI approvals with anyone claiming to represent us, and never pay to a personal bank account or through a link you did not request. Payments made to third parties or on links not generated by our checkout are at your own risk and we accept no liability for them. Report suspected fraud to us and to the National Cyber Crime Portal (cybercrime.gov.in / 1930).

14. Grievance redressal

Customer care: +91 97731 47046 / +91 98705 99153 (Mon-Sat, 11:00-20:00 IST), WhatsApp +91 84240 40700, e-mail phoenix@accessinfoworld.com. If your issue is not resolved, our Grievance Officer under the Consumer Protection (E-Commerce) Rules is Bhavikk, Grievance Officer, Access World, 238 NM Joshi Marg, 2nd Floor, Pragati Industrial Estate, Lower Parel (E), Mumbai 400011; e-mail phoenix@accessinfoworld.com; phone +91 98705 99153. Complaints are acknowledged within 48 hours, a copy of the recorded complaint is provided, and we aim to resolve them within one month. The Grievance Officer for data-privacy matters under the Digital Personal Data Protection Act, 2023 is named in our Privacy Policy. You may also approach the National Consumer Helpline (1915 / consumerhelpline.gov.in).

15. Governing law, disputes and general

These Terms are governed by the laws of India. Subject to the jurisdiction of consumer commissions under the Consumer Protection Act, 2019, the courts at Mumbai have exclusive jurisdiction over any dispute arising from these Terms or your use of the Platform.
Before commencing any proceeding, you agree to first raise the matter with our Grievance Officer and allow 30 days for resolution.
If any provision of these Terms is held invalid or unenforceable, the remainder continues in full force. Our failure to enforce any provision is not a waiver of it. These Terms, with the policies referred to in them, are the entire agreement between you and us regarding your use of the Platform and your orders, and supersede any prior representation.
We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including courier or distributor failure, strikes, weather, epidemic, government action, or failure of telecommunications or payment systems.
Notices to us must be sent to phoenix@accessinfoworld.com or the operational address above. Notices to you will be sent to the e-mail or phone number on your order.